FAQ

Find your question below! (ノ◕ヮ◕)ノ*:・゚✧ 

If you ordered a t-shirt/hoodie/sweatshirt/tanktop (print on demand) AND a backpack/pencil case/coin pouch/makeup bag (handmade) they will ship from two different locations. You will get your print on demand item from our print partner in USA or EU and your handmade items from Slovenia, where I live. 

Yes, all the backpacks are handmade by me. I print and sew them for optimal quality and magical experience. 

No, the t-shirts and hoodies are printed on demand by our print partners and shipped from US or EU, depending on your location and item you order. They are made with a with a direct-to-garment (DTG) print. 

I picked the best quality partner to bring you the best t-shirts.  (ノ◕ヮ◕)ノ*:・゚✧

Handmade backpacks and pouches take 1 – 3 days to process and ship.

If you order a custom backpack or pouch the time is 10 – 20 days.

T-shirts and hoodies take 2 – 7 days to process and ship. 

Handmade backpacks and pouches shipping time:

  • Europe: 4-8 business days
  • International: 7 – 20 business days
 

T-shirt and hoodie shipping times:

  • USA: 5 – ­8 business days
  • Canada: 6 – ­12 business days
  • World: 10 – ­20 business days
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees. Buyers are responsible for any customs and import taxes that may apply.

Yes, the backpacks are washable. Please follow these instructions:

  • Hand/machine wash at 30°C 
  • Gentle cycle with mild detergent
  • No Bleach
  • Do not tumble dry 
  • Hang to dry in shade, direct sunlight causes colors fading over time
  • Do not steam iron
  • Put a thin cloth over the printed face when ironing

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at [insert support email here] and we’ll let you know what your next steps are.

Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 12 hours of purchase

If you have any other questions not listed here please mail me at info@krsnichka.com 

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